Frequently Asked Questions

Yes. PetScript compounds are listed on Vetcove. If you do not see the compound you are looking for, send us a message and we can add it for you.

Most orders go out same day, making it to your doorstep within 2-3 business days.

There are three ways to place an order from PetScript:

• Place an order online by logging into your PetScript account.
• Send in your order by fax to 903-785-1357. Once we’ve processed your fax order, we’ll send a confirmation by email.
• Call PetScript during our regular business hours and place your order with a Customer Care Specialist. Call 866-784-6915 Monday through Friday from 8:30 a.m. to 5:30 p.m. (Central Time).

We’d be happy to assist you with any inquiries during our normal business hours. We’re here Monday through Friday from 8:30 a.m. to 5:30 p.m. (Central Time).

PetScript is licensed in 49 states as well as the District of Columbia, Puerto Rico and the US Virgin Islands.

Please note that PetScript delivery is not available to the following states:

Alabama

Standard shipping is typically two business days via USPS or FedEx.

We also offer the option expedited shipping. When medication sooner, please be sure to arrange next-day shipping when placing your order.

For each order, we will send shipping information to the email address on file including the tracking number. You can track your order by visiting the website of the carrier it was sent through. There you can enter your tracking number and get the most current transit status of your order.

Track your USPS shipment

Our Customer Care Specialists are also available to assist you with questions about package arrival. Call us during standard business hours at 866-784-6915.

The standard practice is to send an invoice with every order and a statement at the end of the month. We accept all major credit cards including MasterCard, Visa, Discover, and American Express.

Yes! As long as the Board of Pharmacy regulations for your state permits the shipment of veterinary compounded medications to your clinic, we will send it to you for office use.

We’re glad you asked! When a particular preparation isn’t listed, that doesn’t mean we don’t provide it.

With a registry of 20,000 formulations for over 250 therapeutic agents, we list as many preparations as we reasonably can, but not all. PetScript continuously develops new formulations for hard-to-find medications.

So when you can’t find the preparation you need, don’t hesitate to ask us by email at info@PetScript.net, by phone at 866-784-6915, or through our contact form.

To ensure patient safety and the effectiveness of our preparations, we follow a quality assurance procedure based on regulations outlined by United States Pharmacopoeia Chapters and the State Board of Pharmacy.

PetScript’s standard operating procedure includes in-process quality-control checks, monitoring our facility equipment, testing, compounding-process verification, and ensuring that our staff receives the necessary training.

Our Customer Care Specialists will assist you with any questions you may have about your compounded medication.

PetScript also has pharmacists available to provide confidential, professional guidance.

Additionally, we provide printable counseling materials according to specific medications.