Frequently Asked Questions

There are three ways to place an order from PetScript:

• Place an order online by logging into your PetScript account.
• Send in your order by fax to 903-785-1357. Once we’ve processed your fax order, we’ll send a confirmation by email.
• Call PetScript during our regular business hours and place your order with a Customer Care Specialist. Call 866-784-6915 Monday through Friday from 8:30 a.m. to 5:30 p.m. (Central Time).

We’d be happy to assist you with any inquiries during our normal business hours. We’re here Monday through Friday from 8:30 a.m. to 5:30 p.m. (Central Time).

Standard shipping is typically two business days via USPS or FedEx.

We also offer the option expedited shipping. When medication sooner, please be sure to arrange next-day shipping when placing your order.

PetScript is licensed in 49 states as well as the District of Columbia, Puerto Rico and the US Virgin Islands.

Please note that PetScript delivery is not available to the following states:

Alabama

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For each order, we will send shipping information to the email address on file including the tracking number. You can track your order by visiting the website of the carrier it was sent through. There you can enter your tracking number and get the most current transit status of your order.

Track your USPS shipment

Our Customer Care Specialists are also available to assist you with questions about package arrival. Call us during standard business hours at 866-784-6915.

Yes! As long as the Board of Pharmacy regulations for your state permits the shipment of veterinary compounded medications to your clinic, we will send it to you for office use.

Yes! If you’d rather, we will ship the prescribed medication directly to your clients. We can also bill them directly.

To keep the compounded preparations that should be refrigerated at the appropriate temperature, we ship these in styrofoam containers with a freezer brick. However, the freezer brick can only provide adequate cooling for two days.

Fortunately, the typical shipping time for orders is two days. For an additional cost, we can ship your refrigerated order next-day.

We’re glad you asked! When a particular preparation isn’t listed, that doesn’t mean we don’t provide it.

With a registry of 20,000 formulations for over 250 therapeutic agents, we list as many preparations as we reasonably can, but not all. PetScript continuously develops new formulations for hard-to-find medications.

So when you can’t find the preparation you need, don’t hesitate to ask us by email at info@PetScript.net, by phone at 866-784-6915, or through our contact form.

Find and compare prices by logging to your PetScript account!

The standard practice is to send an invoice with every order and a statement at the end of the month. We accept all major credit cards including MasterCard, Visa, Discover, and American Express.

Once you have your PetScript account set up, you may log in at any time 24/7 to view your orders, place new orders, search for compounded preparations, and see our prices.

To ensure patient safety and the effectiveness of our preparations, we follow a quality assurance procedure based on regulations outlined by United States Pharmacopoeia Chapters and the State Board of Pharmacy.

PetScript’s standard operating procedure includes in-process quality-control checks, monitoring our facility equipment, testing, compounding-process verification, and ensuring that our staff receives the necessary training.

Our Customer Care Specialists will assist you with any questions you may have about your compounded medication.

PetScript also has pharmacists available to provide confidential, professional guidance.

Additionally, we provide printable counseling materials according to specific medications.

Some patients have issues that ready-made medications can’t help. Compounding makes it possible for patients to get the customized treatment they need.

Licensed compounding pharmacists are specially trained to accurately and safely mix compounded medications ordered by physicians and veterinarians.

Compounding is legal and subject to regulations set by the State Boards of Pharmacy and applicable state laws.

Compounding is a standard component of any pharmacy curriculum. A licensed pharmacist will be knowledgeable and proficient in the practice of compounding.

No, not always. Compounding is not appropriate for every patient as it’s generally intended to aid in special circumstances.

Compounding is also offered as an alternative when the appropriate therapy is commercially unavailable or not available in the right dosage.

Not everyone will use compounded medications, but compounded medications ensure that everyone gets the treatment they need.

Compounded medications are quite the opposite of generic drugs. While generic drugs are mass-produced to copy name-brand pharmaceuticals, compounded medications are custom made according to specific prescription directives from a physician.

Custom-compounded medications may be used in such cases as:

• The medication that would have been prescribed is now discontinued or scarce. Sometimes a manufacturer will cease production on drugs because they are no longer making money.
• The patient has allergies to certain ingredients (such as binders or dyes) that happen to be in the medication they need.
• The patient has specific dosage needs that don’t match the strengths available in ready-made pharmaceuticals. Some patients may need a lower dose or a much higher dose and compounding accommodates this.
• Combining medications to make it easier to ingest.
• Offering medication in another form to accommodate a patient’s needs. Liquids, creams, and flavoring are alternatives that make it easier for people to take the medication.

Most likely, yes. Compound medication makes it possible to provide medications that are not currently manufactured or otherwise available.

For more details, please refer to the previous question: “Is a compounded medication like a generic drug?”