PetScript Pharmacy – Privacy Policy
Last Updated: [21/08/2025]
1. Your California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) regarding our collection and use of your personal information. To learn more, please review our CCPA Privacy Notice.
2. Information We Collect
We collect personal information from you in the following ways:
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Account Creation & Registration: When you register on our site or create an account.
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Purchases & Orders: When you place an order, refill a prescription, or complete a checkout.
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Promotions & Surveys: When you enter a contest, sweepstakes, or respond to a survey.
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Customer Service: When you interact with us via phone, email, or live chat.
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Gift Purchases: When you purchase for a gift recipient (used only to fulfill the order, not for marketing).
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Website Activity: Through cookies and tracking technologies (see Section 5).
Types of information collected may include:
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Name, email address, mailing address, and phone number
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Payment information (e.g., credit card details)
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Prescription and order details (where applicable)
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Preferences and account settings
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Device, browser, and website usage data
3. How We Use Your Information
We may use your information for the following purposes:
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To personalize your experience and recommend relevant products or services
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To process and fulfill orders, prescriptions, and payments
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To send service communications (order updates, refill reminders, delivery notices)
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To respond to customer support requests quickly and effectively
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To administer promotions, contests, or surveys
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To send marketing communications (only if you have opted in)
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To improve our website and overall customer experience
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“We do not share mobile contact information with third parties/affiliates for marketing or promotional purposes. Information may be shared with vendors in support of delivering the service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
4. How We Protect Your Information
We take data security seriously and use industry-standard measures to safeguard your information:
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Personal information is stored on secure servers with restricted access
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Payment details are encrypted using Secure Socket Layer (SSL) technology
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Access to sensitive data is limited to authorized personnel who must keep it confidential
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Security measures are regularly updated to meet evolving standards
5. Cookies & Tracking Technologies
We use cookies to:
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Remember and process items in your shopping cart
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Save your preferences for future visits
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Track website traffic and user behavior to improve our services
You may choose to disable cookies through your browser settings. Please note that some features (e.g., checkout, saved preferences) may not function properly if cookies are disabled.
We may also partner with trusted third-party providers who help us analyze site usage and improve services. These providers may only use collected information to support PetScript Pharmacy’s operations.
6. Information Sharing & Disclosure
We do not sell or rent your personal information. We may share your data only under these circumstances:
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With service providers who help us operate our website, process payments, or deliver services (bound by confidentiality agreements)
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To comply with legal requirements, enforce our site policies, or protect our rights and the safety of others
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With trusted partners for order fulfillment (e.g., shipping carriers, prescription partners)
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In non-identifiable form (aggregated data) for analytics, advertising, or business insights
7. Managing Your Information
You may update or delete your personal information at any time by:
Please note: Some transaction data (e.g., order history, prescription records) may be retained for legal, regulatory, or business purposes.
8. Third-Party Links
Our site may include links to third-party websites. These sites have independent privacy policies, and we are not responsible for their content or practices. We encourage you to review their policies before sharing personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Changes will only apply to information collected after the modification date.
10. Questions & Feedback
We welcome your questions, comments, and concerns regarding privacy. Please contact us at:
📧 Email: support@petscript.net
📞 Phone: 866-784-6915
📍 Hours: Monday–Friday, 9 AM – 5 PM CST
11. Your Consent
By using our website, you acknowledge and agree to the terms of this Privacy Policy.
