PetScript Pharmacy – Refund & Return Policy

Last Updated: [21/08/2025]

At PetScript Pharmacy, we value your satisfaction and strive to provide quality products and services. This policy explains how returns, refunds, and exchanges are handled. Please read carefully before making a purchase.

1. Starting a Return

To initiate a return, please contact us at info@petscript.net with your order details.

If your return is approved, we will provide:

• A return shipping label
  
  

• Instructions on how and where to send your package
  
  

⚠️ Important: Items returned without prior authorization will not be accepted.

For any return questions, you may contact us at info@petscript.net.

2. Damages & Issues

Please inspect your order upon delivery. If your order is defective, damaged, or incorrect, notify us immediately so we can evaluate the issue and resolve it. Depending on the situation, we may offer:

• A replacement item
  
  

• An exchange
  
  

• A refund
  
  

3. Non-Returnable Items

For health, safety, and regulatory reasons, the following items cannot be returned or refunded:

• Prescription medications (unless received damaged or incorrect)
  
  

• Perishable goods (e.g., food, supplements, or plants)
  
  

• Custom or personalized products
  
  

• Personal care and hygiene items
  
  

• Hazardous materials, flammable liquids, or gases
  
  

• Gift cards and sale/clearance items
  
  

If you have concerns about your item’s eligibility, please contact us before returning.

4. Exchanges

The fastest way to ensure you receive the item you want is to:

1. Return the original item (following approval).
   
   

2. Place a new order for the replacement product.
   
   

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or denial of your refund.

• Approved refunds will be issued back to your original payment method within 10 business days.
  
  

• Processing times may vary depending on your bank or credit card company.
  
  

If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at info@petscript.net.

6. Customer Responsibility

Customers are responsible for:

• Ensuring return requests are submitted properly before shipping items
  
  

• Returning items in their original condition and packaging (unless damaged or defective)
  
  

• Providing accurate contact and order details for faster processing
  
  

7. Questions or Support

For assistance with returns, exchanges, or refunds, please contact our Customer Support Team:

📧 Email: info@petscript.net
📞 Phone:  866-784-6915
📍 Hours: Monday–Friday, 9 AM – 5 PM CST