PetScript Pharmacy – Communication Opt-In & Opt-Out Policy

1. Purpose

This policy explains how PetScript Pharmacy collects, uses, and manages customer consent for receiving marketing and service-related communications via email and SMS/text messaging.

2. Opt-In Policy

2.1 Email Communications

Customers may voluntarily opt in to receive emails from PetScript Pharmacy by:

• Signing up on our website

• Creating an account and checking the “subscribe to email updates” box

• Providing verbal or written consent during a phone call or in-person interaction

• Completing an order or prescription refill form that includes an opt-in checkbox

What you may receive:

• Refill reminders

• Order updates and tracking

• Special offers and promotions

• Educational content and updates about PetScript Pharmacy services

2.2 SMS/Text Communications

Customers may voluntarily opt in to receive text messages from PetScript Pharmacy by:

• Checking the SMS/text opt-in box during the order or account creation process

• Providing express written consent via electronic form or mobile device

• Texting a keyword (e.g., “JOIN”) to a designated number

What you may receive:

• Order confirmations

• Delivery updates

• Refill reminders

• Important account notices

Note: Message and data rates may apply. Frequency of messages may vary.

3. Opt-Out Policy

3.1 Email Communications

You may opt out of email communications at any time by:

• Clicking the “Unsubscribe” link at the bottom of any PetScript Pharmacy email

• Contacting us at support@petscript.com with the subject line “Unsubscribe”

Please allow 24–48 hours for processing your request. Some transactional emails (e.g., order confirmations, delivery notices) may still be sent as part of our service obligations.

3.2 SMS/Text Communications

You may opt out of SMS communications at any time by:

• Replying STOP to any message you receive from us

• Contacting us at support@petscript.com and requesting to be removed from text messaging

After opting out, you will receive one final message confirming your removal from the SMS program.

4. Consent and Responsibility

By opting in, you confirm that you are the authorized user of the contact method provided and that you agree to receive messages from PetScript Pharmacy. You are responsible for updating your contact preferences or notifying us if your contact details change.

5. Questions or Concerns

If you have any questions about this policy or need assistance with opting in or out, please contact our Customer Support Team:

📧 Email: support@petscript.com
📞 Phone: (Insert customer support number here)
📍 Hours: Monday–Friday, 9 AM – 5 PM CST